We want your little one to love every Chotto piece — and we know sizing for children isn't always easy. So we've kept our policy simple, fair, and honest.

Size exchanges

Not quite the right fit? We're happy to exchange it for a different size. Simply request an exchange within 5 days of delivery by emailing us (details below). Return shipping for exchanges is borne by the customer, and once we receive your item, we'll send the new size on its way.

To be eligible, items must be unworn, unwashed, and undamaged, with all tags intact and in their original packaging.

Store credit

If you'd like to return an item for a reason other than a size swap, we're glad to offer store credit valid for 3 months — so you can find something that's just right for your little one. Requests must be made within 5 days of delivery, with items in the same unworn, tagged condition as above. Return shipping is borne by the customer.

Refunds

We don't offer cash refunds, except in the case of a damaged or defective item. This allows us to keep our prices fair and our focus on pieces made to last, not made to return.

Damaged or defective items

In the rare event your order arrives damaged or defective, we'll make it right — your choice of a replacement or a full refund, with any return shipping covered by us. Please email us within 48 hours of delivery with a photo of the item (details below), and we'll take care of the rest.

How to start a return or exchange

All returns and exchanges must be initiated by email. Please write to us at contact@chotto.in with the subject line "Return / Exchange – [Your Order Number]", and include a brief note on what you'd like to do (size exchange, store credit, or report a damaged item) along with a photo where relevant.

Our team will respond with the next steps. Please note that all return and exchange requests must be sent by email so we can track and process them properly.